FAQ
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Everything you need to know.

Select your region below — our team replies within 1 hour on weekdays.

Our items run true to standard UK sizing. Order your normal size with confidence. A full size guide is available on every product page.
If you fall between two sizes, we always recommend sizing up for the most comfortable fit. Still unsure? Message our team before ordering.
Our products are cut to standard width. Customers with wider feet typically find that sizing up half a size gives the most comfortable fit.
Every product page includes a full size guide with UK, EU, US and cm measurements. Our team is happy to help if you need guidance.
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UK Standard Delivery: 3–5 working days · Dispatched within 1 business day · Fully tracked · Free on every order

Orders placed before 2pm on weekdays are usually dispatched the same day. Standard UK delivery arrives within 3–5 working days. You'll receive a tracking link by email as soon as your parcel ships.
Yes — free standard delivery on every UK order, no minimum spend required. The price you see is the price you pay.
You'll receive a tracking link by email as soon as your order is dispatched. If tracking hasn't arrived within 2 business days, contact us and we'll look into it right away.
Yes — we deliver to all UK addresses including Northern Ireland, Scotland, and the Channel Islands. Remote areas may take 1–2 additional working days.
You have 30 days from delivery to return any item for a full refund or free exchange. Items must be unworn and in original packaging. No hassle, no awkward questions.
Yes — completely free returns. Email us and we'll send a prepaid return label. Your refund or exchange will be processed within 3–5 business days of us receiving the item.
Absolutely — within 30 days of delivery. Tell us what you'd like and we'll dispatch your replacement as soon as we receive your return.
Refunds are processed within 1–2 business days of receiving your return and appear in your account within 3–5 business days depending on your bank.
Care instructions are listed on each product page. Generally: spot clean with a damp cloth and mild soap, avoid soaking in water, and store in the original packaging when not in use.
Every item is inspected before it leaves our warehouse — we check construction, finish, and sizing. If it doesn't meet our standard, it doesn't ship.
Many of our products are seasonal or limited run and are not guaranteed to restock once sold out. If your size is available, we recommend securing it sooner rather than later.
Yes — our product photos are accurate representations of what you'll receive. Minor colour variations may occur depending on your screen settings.
Completely. We use 256-bit SSL encryption — the same standard as major UK banks. Your payment data is never stored on our servers.
We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, Shop Pay and Klarna. Klarna lets you split into 3 interest-free instalments or pay 30 days later.
Yes — Klarna is available at checkout. Split into 3 interest-free instalments or pay in 30 days. Select Klarna at the payment step — takes under a minute.
Yes — we operate on a fully secure Shopify checkout and have shipped to thousands of satisfied UK customers. Every order is backed by our 30-day money-back guarantee.
Our items run true to standard EU sizing. Order your normal size with confidence. A full size guide with EU, UK, US and cm measurements is on every product page.
If you fall between two sizes, we always recommend sizing up for the most comfortable fit. Our team is happy to advise before you order.
Our products are cut to standard width. Customers with wider feet typically find that sizing up half a size gives the best fit.
Every product page has a full size guide with EU, UK, US and cm measurements. Message our team if you need help choosing.
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EU Standard Delivery: 5–10 business days · Dispatched within 1–2 business days · Fully tracked · Free on every order

Orders are dispatched within 1–2 business days. Standard delivery across Europe takes 5–10 business days. Western Europe typically arrives in 5–7 days.
Yes — free standard shipping on every EU order. No minimum spend, no hidden fees at checkout.
No. EU orders are sent DDP (Delivered Duty Paid) — all duties and taxes are included. No surprise fees on delivery.
You'll receive a full tracking link by email as soon as your order ships. If it hasn't arrived within 2 business days, contact our team immediately.
You have 30 days from delivery to return any item for a full refund or free exchange. Items must be unworn and in original packaging. No hassle.
Yes — returns are free from all EU countries. Email us and we'll send a prepaid return label. Processed within 3–5 business days of receiving the item.
Yes — within 30 days of delivery. Tell us what you'd like and we'll dispatch the replacement as soon as we receive your return.
Processed within 1–2 business days of receiving your return. Funds appear in your account within 3–5 business days depending on your bank.
Care instructions are on each product page. Generally: spot clean with a damp cloth and mild soap, avoid soaking in water, and store in the original packaging.
Every item is inspected before it leaves our warehouse — construction, finish, and sizing are all checked. If it doesn't meet our standard, it doesn't ship.
Many products are seasonal or limited run and not guaranteed to restock. If your size is available now, we recommend securing it.
Yes — our product photos are accurate representations of what you'll receive. Minor colour variations may occur depending on your screen settings.
Completely. We use 256-bit SSL encryption — the same standard as major European banks. Your payment data is never stored on our servers.
We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, Shop Pay and Klarna. Klarna is available in most EU countries for instalment payments.
EU orders are charged in EUR (€). The price shown at checkout is the final price — no hidden conversion fees.
Yes — fully secure Shopify checkout, shipped to customers across Europe. Every order backed by our 30-day money-back guarantee.
Our items run true to standard US sizing. Order your normal size with confidence. A full size guide with US, UK, EU and inch/cm measurements is on every product page.
If you fall between two sizes, we always recommend sizing up for the most comfortable fit. Our team is happy to help before you order.
Our products are cut to standard width. Customers with wider feet typically find that sizing up half a size gives the best fit.
Every product page has a full size guide with US, UK, EU and inch/cm measurements. Message our team if you need help choosing the right size.
🚚

US Standard Delivery: 3–9 business days · Dispatched within 1 business day · Fully tracked · Free on every order

Orders dispatched within 1 business day. Standard US delivery takes 3–9 business days. East Coast typically 3–5 days, West Coast and rural areas up to 7–9 days.
Delivery varies from 3 to 9 business days by state and courier route. East Coast: 3–5 days. West Coast and rural areas: up to 7–9 days. All orders fully tracked.
Yes — free standard shipping on every US order. No minimum spend, no hidden fees at checkout.
Yes — we ship to all 50 US states including Alaska and Hawaii. Deliveries to Alaska and Hawaii may take closer to the upper end of the window.
You'll receive a full tracking link by email as soon as your order ships. If it hasn't arrived within 2 business days, contact our team immediately.
You have 30 days from delivery to return any item for a full refund or free exchange. Items must be unworn and in original packaging. No hassle, no awkward questions.
Yes — completely free returns. Email us and we'll send a prepaid return label. Processed within 3–5 business days of receiving the item back.
Absolutely — within 30 days of delivery. Tell us what you'd like and we'll dispatch the replacement as soon as we receive your return.
Processed within 1–2 business days of receiving your return. Funds appear in your account within 3–5 business days depending on your bank.
Care instructions are on each product page. Generally: spot clean with a damp cloth and mild soap, avoid soaking in water, and store in the original packaging.
Every item is inspected before it leaves our warehouse — construction, finish, and sizing are all checked. If it doesn't meet our standard, it doesn't ship.
Many products are seasonal or limited run and not guaranteed to restock. If your size or color is available now, we recommend securing it.
Yes — our product photos are accurate representations of what you'll receive. Minor color variations may occur depending on your screen settings.
Completely. We use 256-bit SSL encryption — the same standard as major US banks. Your payment data is never stored on our servers.
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay and Afterpay. Afterpay splits into 4 interest-free installments — no hard credit check.
Yes — Afterpay is available at checkout. Split into 4 interest-free installments paid every 2 weeks. Takes under a minute to set up.
Yes — fully secure Shopify checkout, shipped to thousands of US customers. Every order backed by our 30-day money-back guarantee. Full refund if anything isn't right.

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Our team is available 7 days a week and replies within 1 hour on weekdays.

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